CUSTOMER SERVICE INFORMATION SPECIALIST 3

Definition

Under the general supervision of a supervisory official in a state department or agency, provides technical information and advice to callers regarding department or agency regulations, programs, services or regulatory functions and resolves the more complex inquiries; may research and provide information on matters crossing program areas; utilizes manual and electronic sources to access and provide information; serves as lead worker; does other related duties.

Position Variants

• 62139C — Bilingual In Spanish & English