NJ Civil Service Navigator

Customer Service Information Specialist Family

Career series with 8 positions across 3 levels

Customer Service Information Specialist groups 8 related titles into a 3-level career ladder.

Entry is typically through Customer Service Information Specialist 1, advancing through the ladder toward Customer Service Information Specialist 3. Pay across the family spans $37,724 to $73,902, around the 10th percentile of all civil service job families by top pay. State payroll records show 39 people across the family's titles, most concentrated at State.

Customer Service Information Specialist commonly advances into Program Specialist and Food Service Worker (10 -.

8
Positions
3
Career Levels
1
Specializations
Salary Range: $37,724 - $73,902/year

Specializations

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Positions in This Family

What the Customer Service Information Specialist family covers

New Jersey classifies Customer Service Information Specialist as a 3-level series holding 8 separate title codes. Every title in it is a state title, so the employer is a state department, commission or authority rather than a county or municipality.

These titles are the state's outward face: press and public information, tourism promotion, economic development, business assistance and the customer service counters at the agencies the public actually deals with. Several of them, particularly the government representative series, are unclassified catch-alls used across many departments for very different jobs, so the title tells you less about the work than usual. Salary comparisons across agencies are correspondingly unreliable for that group.

The ladder, ordered by pay

Sorted by pay instead of by title number, the Customer Service Information Specialist family stacks up as follows. Here the numbering happens to agree with the pay order, which is not guaranteed elsewhere in New Jersey's plan.

The distance from the bottom of Customer Service Information Specialist 1 to the top of Customer Service Information Specialist 3 is $36,178, an increase of about 96% over the entry minimum.

What each title does

The specifications themselves are the clearest guide to what separates these titles. Here is how each one opens.

Getting in: the stated requirements

None of the specifications in this family names a degree requirement, which places these titles among the New Jersey positions open to applicants without formal higher education. Stated experience runs from 1 year at the lowest rung to 3 at the highest, which is the main thing separating one level from the next.

On how the jobs are filled: 8 are competitive, filled from an eligible list after an open competitive or promotional examination. 3 titles in this family are covered by the compendium's special incentive program, which lets an appointing authority hire a qualified candidate above the bottom step instead of starting them at step one. See the full list of incentive titles.

Who actually employs these titles

State payroll records show 39 people working under 4 of this family's titles, spread across 6 agencies. State alone accounts for about 44% of them.

  • State — 17 employees
  • Human Services — 11 employees
  • Civil Service Commission — 8 employees
  • Banking and Insurance — 1 employee
  • Environmental Protection — 1 employee
  • Office of State Comptroller — 1 employee

Median actual pay varies across the family, from $42,990 for Customer Service Information Specialist 1 up to $69,189 for Customer Service Information Specialist 3. Those are medians of what people are really paid, not schedule minimums and maximums.

State payroll only, deduplicated by payroll title; local employers file separately, so a family with local codes looks smaller here than it is. How this is counted.

How the pay is set

Titles in this family are paid on the A-P-R-S salary schedule. See every step in that schedule. Bargaining is handled by CWA. Union contracts and rights are collected here.

Where these jobs exist

These are state titles, hired by New Jersey departments, commissions and boards through the Civil Service Commission's announcement and eligible list process rather than by an ordinary job posting. How state hiring works, and which agencies employ what.

Related titles elsewhere in the plan

Nearby in the plan, ranked by how distinctive the shared terms are rather than by how many words happen to match.

Families next to this one

New Jersey's classification plan links families by shared terminology and by the routes people actually take between them. These sit closest to Customer Service Information Specialist.

Common questions about Customer Service Information Specialist jobs

How many Customer Service Information Specialist titles are there in New Jersey civil service?

The Customer Service Information Specialist family holds 8 title codes arranged across 3 levels. Each code is a separate classification with its own published specification, requirements and salary treatment.

What does a Customer Service Information Specialist earn in New Jersey?

Published salary data for this family runs from $37,724 at the bottom of Customer Service Information Specialist 1 to $73,902 at the top of Customer Service Information Specialist 3. Those are schedule figures. Where the title appears on the state payroll, actual median pay is listed on the page above.

Do you need to take an exam to become a Customer Service Information Specialist?

Yes for most of the family. 8 of the 8 titles are in the competitive division, which means appointment comes from an eligible list built by an open competitive or promotional examination.

What qualifications does a Customer Service Information Specialist need?

No degree requirement is parsed from the specifications in this family, which puts these titles among the New Jersey civil service jobs reachable without formal higher education. Experience of 1 to 3 years is named where a requirement is stated.

Which agencies employ Customer Service Information Specialist staff?

State payroll records show 39 people in this family across 6 agencies, with State the largest at 17. Local government employers are not covered by that extract.