CUSTOMER SERVICE INFORMATION SPECIALIST 1 TOURISM WELCOME CENTER
Tourism Welcome Center
Career Family: CUSTOMER SERVICE INFORMATION SPECIALIST
Customer Service Information Specialist 1 Tourism Welcome Center sits in the competitive class of New Jersey's state civil service, so reaching it runs through testing and an eligible list instead of a straight hire.
It asks for 1 year of relevant experience. Pay on the FY2026 schedule runs $38,027 to $54,571, and state payroll currently lists about 13 people in the title, most of them at State.
How to get hired
- Watch for an open-competitive announcement for Customer Service Information Specialist 1 Tourism Welcome Center on the NJ Civil Service Commission jobs portal. Announcements run for a fixed filing window.
- Apply during that window and sit the examination. Depending on the title, that can be a written test, a rating of your training and experience, or a mix of the two.
- Passing scores go onto a ranked eligible list. Veterans get preference points added on top of their score.
- When an agency has a vacancy it must appoint from the top of that list under the "Rule of Three." Many competitive jobs are first filled provisionally while the list is being built.
Read the official specification at NJ Civil Service Commission.
Pay ladder: Customer Service Information Specialist series
- Customer Service Information Specialist 1 — $38,027 – $54,571
- Customer Service Information Specialist 2 — $45,147 – $65,245
- Customer Service Information Specialist 3 — $49,266 – $71,403
Its top salary lands around the 1st percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY2026 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Who employs this title
State payroll records show 13 people working under this title. The median actual salary is $42,990. The agencies employing the most are:
- State (8)
- Civil Service Commission (4)
- Human Services (1)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under the supervision of supervisory official, provides routine information and answers tourist-related questions of visitors at a welcome center; utilizes publications and electronic sources to access and provide information; promotes all New Jersey tourism destinations such as historic and cultural sites, parks, attractions, resorts and shopping; does other related duties.
Examples of work
Determines visitor's needs through questioning and listening. Confirms understanding of visitor's questions before providing answers. Provides courteous, accurate and timely answers to visitor requests. Locates and provides traffic and weather information which may impact travel plans. Documents and reports unusual activity on a timely basis. Contacts facilities and attractions to verify hours of operation, site availability, admittance fees if appropriate, restrictions and/or other tourist information; may make and/or confirm visitor arrangements and reservations. Records and processes visitor information necessary to transact welcome center business. Provides materials such as pamphlets, brochures, directions and maps to visitors. Ensures that brochures and other collateral materials are stocked, organized and visible to visitors. Monitors and maintains state tourism brochure inventory by reporting shortfalls and requesting deliveries through state contractor. Collaborates with facility partner for cleaning, repair and general maintenance needs. Reports visitors' complaints. Develops a monthly work calendar. Completes and submits monthly activity report, including visitor and motor coach counts to visitor center. Provides and responds to feedback as requested by visitor center manager. Hosts events at welcome centers. Contacts tourism partners to participate in events, activities and exhibits. Participates at meetings and conferences as requested. Will be required to learn to utilize various types of electronic and/or manual recording information systems used by the welcome center.
Experience
Successful completion of the six (6) month training period as an Agency Services Representative Trainee. OR One (1) year of experience in providing information and/or customer service to the general public.
License
Appointees will be required to possess a driver's license in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of customer service techniques and practices. Ability to listen, understand and interpret requests for information and assistance. Ability to acquire knowledge about New Jersey's tourism destinations such as historic and cultural sites, parks, attractions, shopping and resorts. Ability to listen to inquiries and confirm understanding before providing information. Ability to locate necessary information utilizing on-site publications or electronic sources. Ability to discern when to refer non-routine visitor questions to supervisor. Ability to communicate effectively and courteously with the public. Ability to be patient with visitors. Ability to provide accurate directions, traffic and weather conditions of import to visitors. Ability to make lodging, attractions and other reservations. Ability to keep written materials stocked and visitor area neat and inviting. Ability to utilize tourism partners for exhibits and events at welcome centers. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the welcome center. Ability to read, write, speak and understand or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.