TECHNICIAN, MANAGEMENT INFORMATION SYSTEMS
Technician, Management Information Systems sits in the competitive class of New Jersey's state civil service, so reaching it runs through testing and an eligible list instead of a straight hire.
It lists an associate's degree as the baseline, with an experience-based path open to those who do not hold the degree. Pay on the FY2027 schedule runs $53,282 to $77,371, and state payroll currently lists about 21 people in the title, led by Children and Families.
How to apply
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Exam
This is an application to sit an exam and be placed on an eligible list for this title, not an application for a specific job. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. There may be no current vacancy behind it, and the list it produces may not be certified for months or years.
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Exam
Open to permanent employees in the competitive division who hold a qualifying lower title in the same unit. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. Like the open competitive exam, this places you on a list; it is not itself a job offer.
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Agency posting
Department of Children and Families posts its own vacancies directly, often before (or instead of) any civil service exam announcement. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
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Agency posting
Department of the Treasury's employment page may require a click-through to see specific openings. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
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Agency posting
Department of Law & Public Safety posts its own vacancies directly, often before (or instead of) any civil service exam announcement. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
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Agency posting
Department of Environmental Protection posts its own vacancies directly, often before (or instead of) any civil service exam announcement. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
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Agency posting
Motor Vehicle Commission's employment page may require a click-through to see specific openings. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
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Agency posting
Department of Military and Veterans Affairs's employment page may require a click-through to see specific openings. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
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Agency posting
Office of Administrative Law's employment page may require a click-through to see specific openings. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
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Agency posting
Department of Community Affairs posts its own vacancies directly, often before (or instead of) any civil service exam announcement. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
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Agency posting
Department of Labor and Workforce Development's employment page may require a click-through to see specific openings. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
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Agency posting
Department of Transportation posts its own vacancies directly, often before (or instead of) any civil service exam announcement. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
Who employs this title
State payroll records show 21 people working under this title. The median actual salary is $74,754. The agencies employing the most are:
- Children and Families (5)
- Treasury (3)
- Law and Public Safety (3)
- Environmental Protection (2)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under supervision of a supervisory official assigned to a program or operational unit having responsibility for a specific, existing information processing system operation, implements and monitors management information systems used to compile, store, retrieve, and process varied types of financial, program, or other information unique to the unit; operates computers and related equipment controls; analyzes and troubleshoots information processing program or system error conditions; updates and analyzes application software problems; performs system maintenance; OR under supervision of a supervisory official in a client/server environment, installs hardware and software on servers or workstations; performs basic and repetitive levels of help desk responsibilities; performs other related duties as required.
Examples of work
Acts as a communication link between departments and agency supervisors and/or administrative staff in terms of providing technical assistance on detail program queries regarding the reporting of case information. Monitors and performs prompt preparation of input documentation. Establishes effective lines of communication with agency supervisors to maintain quality standards of reported data and necessary corrective action identification. Develops file layouts for user applications. Determines the distribution of output reports and assists agency supervisory personnel in the interpretation of the results of the reports. Guides, schedules, and takes corrective action on source documents. Ensures that proper batch controls are maintained by the agencies. Identifies information needs by batch for the agencies and information technology system that may require individualized agency changes; in general, this task is performed to ensure that specific agency procedures that may not coincide with the automated processing are augmented to create an effective processing environment. Answers inquiries from system users; explains system functions and provides technical assistance in the use and application of system features. Provides support in the maintenance of client or endpoint software. Installs, configures and sets up printers and workstations; installs software programs. Responds to requests for assistance; identifies and corrects hardware, software, and printer problems. Troubleshoots application errors and incidents of a non-complex nature. Identifies and resolves network problems. Resets printers and/or passwords. Answers routine inquiries. Prepares reports. Maintains essential records, reports, and files. May assist in analyzing unit procedures and documentation (i.e. KEGs, Playbooks, SharePoint, Training materials). May make recommendations to management regarding updates and changes. May assist in periodic system checkouts and evaluations (Disaster recovery exercises). May assist in the review and monitor the queues such as SN Requests/Incidents, calls, and incoming emails for any missed inquiries and other monitoring tools whenever a supervisory official is not available. Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Education
Completion of sixty (60) semester hour credits from an accredited college or university.
Experience
One (1) year of experience in work involving information systems including responsibility for gathering, compilation, retrieval, maintenance, and distribution of financial, management, and/or other technical information in a public or private organization, or in providing user support and solving user problems in a help desk or related environment.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
Knowledge, skills and abilities
Knowledge of office methods and procedures. Knowledge of information processing production and control functions, and of workflow control techniques. Knowledge of client/server productivity aid packages. Ability to isolate causes and solve case information processing problems. Ability to communicate problems, causes, and recommended solutions to users and administrative personnel in a diplomatic/cooperative manner. Ability to specialize in one functional area or to perform control activities and communications over a combination of processing applications/procedures. Ability to teach the operation and procedural requirements to other employees. Ability to use system diagnosis tools. Ability to use network center productivity aids and software packages. Ability to communicate, both orally and in writing, using easily understood language with all levels of employees (agency supervisors and line staff). Ability to prepare reports. Ability to work effectively with associates and supervisory officials. Ability to make necessary field and other tests. Ability to make required inspections and investigations. Ability to learn quickly from oral and written directions and explanations. Ability to answer inquiries from system users; explain system functions and provides technical assistance in the use and application of system features. Ability to maintain essential records, reports, and files. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Positions in this class are responsible for the system that processes program/operational data and information involving analysis and interpretation of the information system. This title is not intended to classify positions solely responsible for entry and retrieval of data. Applicants who do not possess the required education may substitute additional experience as indicated on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience. Twenty-four (24) semester hours credits in Computer Science, Information Technology, or a closely related field from an accredited college or university may be substituted for up to two (2) years of the required education. CC401615A17- SCNE16N/AA16- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 9/09/2023