AGENCY SERVICES REPRESENTATIVE 4, EXPUNGEMENT
Expungement
Career Family: AGENCY SERVICES REPRESENTATIVE
New Jersey treats Agency Services Representative 4, Expungement as a competitive-class job, so the gate is an examination and the ranked list it produces rather than a direct offer.
Eligibility comes down to 4 years of relevant experience. The FY2027 range lands between $63,663 and $92,953.
How to apply
This title is filled by competitive examination.
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How to apply for this title →Pay ladder: Agency Services Representative series
- Agency Services Representative 1 — $41,070 – $59,027
- Agency Services Representative 2 — $46,727 – $67,528
- Agency Services Representative 3 — $53,282 – $77,371
- Agency Services Representative 4 — $63,663 – $92,953
Its top salary lands around the 36th percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY2027 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under the general supervision of a supervisory official in the Division of State Police, Department of Law and Public Safety, provides front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents specific to the criminal expungement process; provides specialized information to applicants, and others, regarding expungement process; handles highly complex and/or sensitive expungement processes, requests and complaints; functions in a lead worker capacity and provides guidance and assistance to lower level staff; does other related duties as required. CLASSIFICATION CRITERIA: The major focus of positions classified as Agency Services Representatives is public contact. Incumbents spend a majority of their work time responding to questions and soliciting information, orally and in writing, from members of the general public, co-workers, and others for the purpose of processing agency documents. Other clerical support functions may be assigned from time to time but should not be the primary emphasis of the position. Positions at this level function in a lead worker capacity, and typically are the 'go-to' person in the absence of a supervisor. While incumbents at this level are not technically considered supervisors, they are expected to assist lower level staff by answering questions and providing guidance, advice, instruction, and training to enable them to learn the duties and responsibilities of the position. Incumbents are expected to be knowledgeable regarding all relevant programs and services under the agency's jurisdiction and have a clear understanding of how they relate to each other. Positions at this level are responsible for suggesting resolutions on matters where a clear precedent does not exist.
Examples of work
Performs the most complex and/or sensitive technical duties involving the review, processing, data entering or recording, and issuance of expungement documents in accordance with applicable laws, regulations, policies and procedures. As an experienced staff member, performs higher level reviews on all outgoing correspondences, including letters to prosecutors. Perform technical duties involving the review, processing, data entering or recording, and issuance of expungement documents in accordance with applicable laws, regulations, policies and procedures Takes the lead over Agency Services Representative, Expungement or other lower level staff. Conducts computer inquires against court and criminal databases. Performs data comparison of application or petition documents against all appropriate databases. Creates appropriate documents and court correspondences related to expungement. Receives and reviews incoming correspondences from applicants and others and compares incoming information against all appropriate databases. Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides detailed instruction and direction in the completion of applications, and resolves the highly complex and/or sensitive applicant issues and problems. Evaluates, authenticates, and verifies information and official documents presented by applicants; issues official documents; explains reasons for denial of issuance when necessary. Performs necessary functions associated with criminal history repository. Prepares correspondences necessary to advance request through the expungement process. Performs scanned file validations to ensure data accuracy. Provides information to customers regarding criminal expungement process and all associated requirements. Requests information from customers to determine their needs. Answers highly complex and/or sensitive telephone and email inquiries. Verifies the completeness and accuracy of information on forms and applications. Composes correspondence in response to requests from applicants or others. Sorts, indexes, and files documents according to established guidelines and procedures. Maintains essential records, reports, and files. Will be required to learn how to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.
Experience
Four (4) years of experience, in expungement related activities, providing information and support and conducting computer inquires against criminal and/or court related databases and public related inquiries.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of office routines, equipment, practices, procedures and functions. Knowledge of methods used to resolve customer inquiries and/or complaints in a tactful professional manner. Ability to answer questions, effectively explain department/agency programs and services, review forms and applications for completeness and accuracy, provide detailed instruction and direction in the completion of applications, and resolve the most complex and/or sensitive issues and problems. Ability to interact with the public and others in a courteous, timely, and efficient manner. Ability to organize assigned clerical work and develop effective work methods. Ability to make arithmetic calculations and tabulations. Ability to understand, remember and carry out oral and written directions. Ability to sort, index, file, alphabetize, and retrieve varied types of materials using an established filing system. Ability to identify pertinent information. Ability to work independently within the prescribed procedures and policies of the department/agency. Ability to operate a cash register or other equipment used to collect fees for services rendered. Ability to use computer terminal and other office equipment. Ability to function in a lead worker capacity and provide guidance and assistance to lower level staff regarding the work of the unit. Ability to listen effectively to customer problems, provide information or direction, and resolve highly complex and/or sensitive issues. Ability to use customer service techniques that create a positive atmosphere when interacting with the public. Ability to perform work in high stress situations. Ability to effectively deal with irate individuals. Ability to read and interpret agency rules and regulations and apply them to specific situations. Ability to locate requested information utilizing electronic sources. Ability to maintain essential records, reports, and files. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, writes, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.