AGENCY SERVICES REPRESENTATIVE 1 (A10)
Career Family: AGENCY SERVICES REPRESENTATIVE
Agency Services Representative 1 is a competitive state title, the kind you test for: the exam result, not a hiring manager's pick, decides where you land in line.
It is the lowest-paid of the 4 Agency Services Representative grades, a step below Agency Services Representative 2, whose band tops out about $8,501 higher. What it takes is 1 year of relevant experience. Pay on the FY 2027 schedule runs $41,070 to $59,027, and state payroll currently lists about 191 people in the title, led by Law and Public Safety.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. 7 agencies employ it. We don't track live vacancies.
See all 7 employers and how to apply →Who employs this title
Agency Services Representative 1 appears on the State payroll at 11 departments, most of them at Department of Law & Public Safety.
State departments
Showing the largest 8 of 11 departments. All agencies.
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Pay ladder: Agency Services Representative series
- Agency Services Representative 1 — $41,070 – $59,027 (this title)
- Agency Services Representative 2 — $46,727 – $67,528
- Agency Services Representative 3 — $53,282 – $77,371
- Agency Services Representative 4 — $63,663 – $92,953
Promoting to Agency Services Representative 2 raises the top of the band by about $8,501. Its top salary lands around the 6th percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY 2027 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Who employs this title
State payroll records show 191 people working under this title. The median actual salary is $41,336. The agencies employing the most are:
- Law and Public Safety (91)
- Human Services (48)
- Environmental Protection (12)
- Veterans Affairs (11)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the close supervision of a supervisory official in a state department, agency, or institution, provides basic and/or repetitive front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides information to customers regarding department/agency programs and services; does other related work as required.
<b>CLASSIFICATION CRITERIA:</b>
The major focus of positions classified as Agency Services Representatives is public contact. Incumbents spend a majority of their work time responding to questions and soliciting information, orally and in writing, from members of the general public, co-workers, and others for the purpose of processing agency documents. Other clerical support functions may be assigned from time to time but should not be the primary emphasis of the position.
Positions at this level perform entry level tasks within a structured work setting. Incumbents process basic and/or repetitive functions which do not require in-depth knowledge or familiarity with organizational practices or structure. After a period of exposure, incumbents are expected to independently assist customers by answering basic procedural questions, and/or resolving minor issues and problems. A higher level staff member should always be accessible to answer questions, or assist with unusual situations. The exercise of independent judgment is limited due to the nature of work.
Examples of work
- Performs technical duties of a basic or repetitive nature involving the review, processing, data entering or recording, and issuance of documents in accordance with applicable laws, regulations, policies and procedures
- Provides information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations
- Answers basic and/or routine questions, explains rules, regulations, policies and procedures, clarifies forms, provides simple instruction or direction to customers in the completion of applications, and resolves issues and problems of an uncomplicated nature
- Requests information from customers to determine their needs, or purpose of visit
- Evaluates, authenticates and verifies information and official documents presented by customers and applicants; issues permits, licenses, and other official documents; explains reasons for denial of issuance when necessary
- Greets customers and answers telephone inquiries; refers the more complex or difficult inquiries to a senior level staff member
- May operate a cash register and issue receipts for services rendered
- Verifies the completeness and accuracy of information on forms and applications
- Conducts information searches in electronic or manual file systems
- May compose basic correspondence in response to in-person or telephone requests from customers or others
- Sorts, indexes, and files documents according to established guidelines and procedures
- Maintains essential records and files
- Will be required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units
Experience
Successful completion of the six (6) month training period as an Agency Services Representative Trainee
<b>OR</b>
One (1) year of experience providing information and support to customers or clients, responding to technical inquiries and/or complaints regarding products, services or programs, or collecting payments in a government or office setting.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position
Knowledge, skills and abilities
Knowledge of office routines, equipment, practices, procedures and functions after a period of training Knowledge of methods used to resolve customer inquiries and/or complaints in a tactful, professional manner Ability to answer basic/routine questions, effectively explain department/agency programs and services or refer to a higher level staff member, review forms and applications for completeness and accuracy, provide basic instruction or direction in the completion of applications, and resolve issues or problems of an uncomplicated nature Ability to interact with the public and others in a courteous, timely, and efficient manner Ability to organize assigned clerical work and develop effective work methods Ability to make simple arithmetic calculations and tabulations Ability to understand, remember and carry out oral and written directions Ability to sort, index, file, alphabetize, and retrieve varied types of materials using an established filing system Ability to identify pertinent information Ability to work independently within the prescribed procedures and policies of the department/agency Ability to operate a cash register or other equipment used to collect fees for services rendered Ability to learn to use computer terminal and other office equipment Ability to listen effectively to customer problems, solve and/or refer the problems when appropriate to senior level staff Ability to use customer service techniques that create a positive atmosphere when interacting with the public Ability to perform work in high stress situations Ability to effectively deal with irate individuals Ability to read and explain agency rules and regulations and apply them to specific situations Ability to locate requested information utilizing electronic sources Ability to maintain essential records and files Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units Ability to read, writes, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. - Bilingual in Spanish and English SPECIAL SKILL: Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. SC4009N/AA10-SC3509N/AA08-Bilingual In Spanish & EnglishSC3509N/AA08- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 7/27/2013