AGENCY SERVICES REPRESENTATIVE 2, EXPUNGEMENT
Expungement
Career Family: AGENCY SERVICES REPRESENTATIVE
New Jersey treats Agency Services Representative 2, Expungement as a competitive-class job, so the gate is an examination and the ranked list it produces rather than a direct offer.
Eligibility comes down to 2 years of relevant experience. The FY 2027 range lands between $46,727 and $67,528, and state payroll currently lists about 101 people in the title, led by Human Services.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. 8 agencies employ it. We don't track live vacancies.
See all 8 employers and how to apply →Who employs this title
Agency Services Representative 2, Expungement appears on the State payroll at 10 departments, most of them at Department of Human Services.
State departments
Showing the largest 8 of 10 departments. All agencies.
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Pay ladder: Agency Services Representative series
- Agency Services Representative 1 — $41,070 – $59,027
- Agency Services Representative 2 — $46,727 – $67,528
- Agency Services Representative 3 — $53,282 – $77,371
- Agency Services Representative 4 — $63,663 – $92,953
Its top salary lands around the 11th percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY 2027 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Who employs this title
State payroll records show 101 people working under this title. The median actual salary is $48,697. The agencies employing the most are:
- Human Services (33)
- Law and Public Safety (25)
- Environmental Protection (22)
- Community Affairs (7)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the limited supervision of a supervisory official in the Division of State Police, Department of Law and Public Safety, provides front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents specific to the criminal expungement process; provides information to applicants and others regarding expungement process; may provide guidance and assistance to lower level staff; does other related duties as required. CLASSIFICATION CRITERIA: The major focus of positions classified as Agency Services Representatives is public contact. Incumbents spend a majority of their work time responding to questions and soliciting information, orally and in writing, from members of the general public, co-workers, and others for the purpose of processing agency documents. Other clerical support functions may be assigned from time to time but should not be the primary emphasis of the position. Positions at this level perform work requiring familiarity with the organization's procedures and rules and may involve the limited exercise of independent judgment. Incumbents are expected to have a basic understanding of the program in which they work, and the services provided in order to answer questions and explain and/or clarify rules, policies and procedures without frequent supervisory oversight. Incumbents at this level should be able to effectively handle irate applicants, or those who may have trouble articulating their questions or problems. Incumbents may process multi-step transactions at this level, and/or transactions requiring knowledge and a general understanding of operations across internal units. Positions at this level may provide guidance and assistance to entry level clerical staff.
Examples of work
Performs moderately difficult technical duties involving the review, processing, data entering or recording, and issuance of expungement documents in accordance with applicable laws, regulations, policies and procedures. Conducts computer inquires against court and criminal databases. Perform data comparison of application or petition documents against all appropriate databases. Creates appropriate documents and court correspondences related to expungement. Receive and review incoming correspondences from applicants and others and compares incoming information against all appropriate databases. Perform necessary functions associated with criminal history repository. Prepare correspondences necessary to advance request through the expungement process. Perform scanned file validations to ensure data accuracy. Provides information to customers regarding criminal expungement process and all associated requirements. Requests information from customers to determine their needs. Evaluate, authenticate, and verify information within expungement related documents Answers telephone and email inquiries; refer the more complex and/or sensitive inquiries to a higher level staff member. Verifies the completeness and accuracy of information on forms and applications. Composes correspondence in response to requests from applicants or others. Sorts, indexes, and files documents according to established guidelines and procedures. Maintains essential records, reports, and files. Will be required to learn how to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.
Experience
Two (2) years of experience, in expungement related activities, providing information and support and conducting computer inquires against criminal and/or court related databases and public related inquiries.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of office routines, equipment, practices, procedures and functions. Knowledge of methods used to resolve customer inquiries and/or complaints in a tactful, professional manner. Ability to answer questions, effectively explain department/agency programs and services, review forms and applications for completeness and accuracy, provide instruction and direction in the completion of applications, and resolve issues and problems. Ability to interact with the public and others in a courteous, timely, and efficient manner. Ability to organize assigned clerical work and develop effective work methods. Ability to make arithmetic calculations and tabulations. Ability to understand, remember and carry out oral and written directions. Ability to sort, index, file, alphabetize, and retrieve varied types of materials using an established filing system. Ability to identify pertinent information. Ability to work independently within the prescribed procedures and policies of the department/agency. Ability to operate a cash register or other equipment used to collect fees for services rendered. Ability to use computer terminal and other office equipment. Ability to listen effectively to customer problems, provide information or direction, and resolve issues and/or refer the problems when appropriate to higher level staff. Ability to use customer service techniques that create a positive atmosphere when interacting with the public. Ability to perform work in high stress situations. Ability to effectively deal with irate individuals. Ability to provide guidance and assistance to staff regarding the work of the unit. Ability to read and explain agency rules and regulations and apply them to specific situations. Ability to locate requested information utilizing electronic sources. Ability to maintain essential records, reports, and files. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, writes, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.