SENIOR RECEPTIONIST
Senior Receptionist is a local-government title in New Jersey's competitive civil service, which means the way in is an open exam rather than a direct appointment.
The main requirement is 1 year of relevant experience.
How to apply
This title is filled by competitive examination.
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How to apply for this title →Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under direction, takes the lead over assigned employees and/or performs the more difficult work involved in receiving visitors, ascertaining their wants, providing them with information, and/or directing them to the proper persons; does other related duties.
Examples of work
- Organizes assigned work from established programs, and develops effective work methods.
- Guides, instructs, and assigns tasks to staff.
- Participates in and is responsible for the work of staff.
- Performs the more difficult work involved in receiving visitors and ascertaining their wants, providing them with information, and/or directing them to the proper persons.
- Answers the more difficult telephone inquiries and gives information according to prescribed procedures.
- Sees that visitors who have scheduled appointments are seated and that all persons concerned are notified.
- May operate a telephone switchboard and/or perform varied clerical work.
- Maintains records and files.
- Maintains documents from varied forms of copy.
- Will be required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.
Experience
One (1) year of experience in clerical and/or reception work.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of relevant rules, regulations, policies, programs, functions, layout, and personnel. Knowledge of modern office methods, practices, and equipment. Ability to organize assigned work and develop effective work methods. Ability to meet and act courteously and effectively with people. Ability to give information in person or over the telephone accurately and understandably. Ability to comprehend established office routines, rules, and regulations. Ability to take the lead over assigned employees. Ability to maintain records and files. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand or communicate in English sufficiently to perform the duties of the position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The definition and examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. - Bilingual in Spanish and English SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. - Bilingual in Portuguese and English SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Portuguese and English sufficiently to perform the duties of this position. @LC N/A03-Bilingual In Spanish And EnglishLC N/A03-Bilingual In English And PortugueseLC N/A03- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 8/01/2000