SUPERVISING RECEPTIONIST

Code: 03933@ Local Competitive

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction, supervises a group of receptionists engaged in receiving visitors, ascertaining their wants, providing them with information and directing them to the proper persons; does other related duties.

Examples of work

• Supervises reception activities and staff.
• Organizes assigned work from established programs and develops effective work methods.
• Guides, instructs, and assigns duties to staff.
• Participates in and is responsible for the work of staff.
• Prepares work schedules.
• Supervises and performs the more difficult work involved in receiving visitors and ascertaining their wants, providing them with information, and/or directing them to the proper persons.
• May supervise a delegated phase of clerical work, e.g. receiving, sorting and distributing mail within the building.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Experience

Three (3) years of experience in clerical work

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.

Knowledge, skills and abilities

Knowledge of relevant rules, regulations, policies, programs, functions, layout and personnel of the unit. Knowledge of office methods, practices, and equipment. Ability to meet and act courteously and effectively with people. Ability to give information in person or over the telephone accurately and understandably. Ability to comprehend established office routines, rules, and regulations. Ability to supervise assigned employees. Ability to maintain records and files. Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. - Bilingual in Spanish and English SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. @LC N/A10-Bilingual In Spanish And EnglishLC N/A10- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 11/6/2017