RADIO DISPATCHER/KEYBOARDING CLERK 2

Code: 05832 Local Non-Competitive

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under supervision during an assigned tour of duty, records telephone communications and receives and relays radio messages to various vehicles and to concerned personnel; does other related duties as required.

Under limited supervision, performs moderately complex and non-routine clerical work involving the processing of documents in a variety of functions; performs moderately complex and non-routine clerical work requiring the utilization of keyboarding or typing skills; formats and key enters/types correspondence, documents, reports, charts and other materials on a computer console, typewriter, or other key entry device used by the agency; may provide guidance and assistance to staff; does other related duties as required.

Examples of work

• Operates a radio at the control point of a radio communications system.
• Transmits and receives communications essential to official activities in accord with Federal Communications Commission regulations/policies, maintaining confidentiality of security assignments.
• Transmits and receives communications directly related to public safety and protection of life and/or property.
• Receives complaints and information concerning problems that occur.
• Maintains an accurate record of all incoming/outgoing communications.
• Performs subsidiary clerical work including reviewing/checking work reports for correctness and completeness; sorting/indexing vouchers, requisitions, or other materials either numerically, alphabetically, or using other predetermined classifications; assembling/sorting materials for distribution; maintaining employee time records; opening, time stamping, sorting, and numbering mail; and maintaining records of equipment transfers.
• May make entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIS), State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen Missing Gun File, Stolen Article File, Wanted Persons File, Counterfeited or Missing Securities File, Stolen Boat File, Hazardous Material database, Hospital Status Files, etc.
• May receive and answer telephone, radio and/or video display inquiries of the NCIC and the SCIC for law enforcement agencies of the State.
• May respond to inquiries regarding the application of regulations or policies.
• May be required to monitor security cameras or other related security equipment.
• Requests police, fire or medical units to areas where needed.
• Where it is required, may do keyboarding which is uncomplicated and does not require speed.
• Prepares and maintains records of calls.
• Maintains records and files.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Key enters or types documents from handwritten draft into draft or final form according to prescribed formats by transferring information onto letters, reports, schedules, and itinerary.
• Key enters or types addresses on envelops, or information on forms, form letters, or other form-type documents.
• Edits, proofreads and performs spelling or grammar checks to ensure typographical accuracy.
• Key enters or types technical, scientific, financial, statistical, and other statements, reports, certificates, correspondence, memoranda, payrolls, vouchers, purchase orders, charts, forms, tabulations, bills, warrants, contracts, specifications, case records, manuscripts, and legal documents from copy, records, tapes, or other recording equipment.
• Provides guidance and assistance to staff.
• Utilizes printers and printing software to produce final documents; may make use of software packages such as standard word processing, spreadsheet, electronic mail (e-mail), desktop publishing and integrated software packages as required.
• Operates a magnetic tape, card or other automatic typewriter.
• Receives, screens, reviews and verifies documents.
• Reviews and checks assigned reports, applications, and other documents for corrections and completeness; refers problems to a supervisor for resolution.
• Opens, time stamps, sorts, numbers, and distributes mail.
• Maintains prepared mailing lists.
• Receives applications, documents, forms and fees; screens, sorts and assembles this information for further processing.
• May wrap packages for shipment by mail or express.
• Assembles materials for distribution.
• Hand stamps letters, papers, and other documents.
• Fills in and checks form letters, circulars, and forms as directed.
• Compiles information and/or numerical data.
• Provides information in person or over the telephone; escalates the more difficult inquiries to appropriate staff.
• May assist in requisitioning, storing, and distributing office supplies.
• Schedules administrative proceedings as required; may process requests for scheduling changes.
• Operates various types of office and mail processing machines such as a keyboard equipment, typewriter, calculators, computer printers, sorter, photo-copier, fax machine, stamping machine, labeling machine, etc.; may perform simple maintenance tasks such as adding toner, paper or changing print ribbons.
• When assigned to a school district, performs a variety of clerical, secretarial, and other administrative functions associated with the operation of a school or instructional program.
• Key enters or types simple or routine reports and/or assists in the preparation of reports by gathering data, tabulating results, and/or preparing simple charts.
• Maintains records and files.
• Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Experience

Six (6) months of experience in radio dispatching or work involved in the operation of radio and telephone equipment.

Possession of a Commercial Radio Operator Permit/License of any level issued by the Federal Communications Commission may be substituted for the above experience.

One (1) year of clerical experience operating an alphanumeric keyboard or typewriter to produce documents such as letters, memos, reports, charts, forms and other materials.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

• Knowledge of Federal Communication Commission rules, regulations, and policies required to operate a short wave radio system.
• Knowledge of the operation of radio and telephone equipment.
• Ability to carry out oral and written directions.
• Ability to recognize and report situations/conditions which are potentially dangerous.
• Ability to remain calm and decisive in emergency situations.
• Ability to perform repetitive operations including answering inquiries without loss of equanimity, patience, or courtesy.
• Ability to operate telephone and radio equipment in a department communications program.
• Ability to organize assigned telephone and radio dispatching work and develop effective work methods.
• Ability to perform tasks after receiving written or oral explanations and demonstrations.
• Ability to write accurate, comprehensive reports.
• Ability to work effectively with associates, superiors, and others.
• Ability to cooperate with supervisory officers to ensure that calls are sent accurately and promptly.
• Ability to maintain records and files.
• Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job after reasonable accommodation is made to their known disabilities. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
• CODE: 9/02/2017
• <b>KEYBOARDING CLERK 2</b>
• Knowledge of office routines, equipment, and practices.
• Ability to operate an alphanumeric keyboard or typewriter with speed and accuracy to produce documents such as letters, memos, reports, charts, forms and other materials.
• Ability to format, use, and prepare forms, charts and other documents.
• Ability to proofread documents and correct errors.
• Ability to understand, remember, and carry out oral and written directions.
• Ability to provide guidance and assistance to staff.
• Ability to comprehend established office routines and department regulations.
• Ability to organize assigned clerical work and develop effective work methods.
• Ability to make simple arithmetic calculations and tabulations.
• Ability to perform tasks accurately within prescribed time frames.
• Ability to work effectively with associates, superior officials, and members of the public concerned with the work of the department.
• Ability to operate and perform routine maintenance on office machines and other equipment.
• Ability to maintain records and files.
• Ability to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units after a period of training.
• Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
• CODE @ MER 3/26/2011
• This job specification is for local government use only.
• DUAL TITLE CODE:

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

Appointments may be made to positions requiring bilingual skills.

Bilingual in Spanish and English. SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position.

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.

Keyboarding clerks typically spend a majority of their work time (more than 50%) typing or operating keyboard equipment. Speed and accuracy are essential for all keyboarding positions.

Successful completion of a clerical training program with a minimum of 700 clerical training hours or 30 semester hour credits in secretarial science from an accredited college or university may be substituted for the experience requirement indicated above. Coursework must include keyboarding/typing skills, methods, and procedures; other courses may include, but not be limited to, office procedures, word processing, and business English.

Applicants will be required to demonstrate proficiency in keyboarding or typing.