INTERMITTENT PUBLIC SAFETY TELECOMMUNICATOR

Code: 10930 Local Non-Competitive

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Under direction, receives and responds to telephone or other electronic requests for emergency assistance and dispatches appropriate units including law enforcement, fire, medical, or other emergency service to response sites; performs other related duties as required.

Examples of work

Receives telephone or other electronic requests for emergency assistance at a Public Safety Answering Point (PSAP). Determines the nature of calls and may transfer callers to appropriate Public Safety Dispatch Point (PSDP) accordingly. Obtains, verifies, and records pertinent information such as the name of the caller and the location, nature, severity, and current status of the emergency to assess circumstances and best assist the caller. Operates Automatic Number Identification (ANI), Automatic Location Information (ALI), teletypewriter/telecommunication device for the deaf, (TTY/TDD) or other electronic devices to obtain and verify required data; may be required to access foreign language interpreter service for non-English speaking callers. Reassures and calms callers to keep them on the line while required information is obtained. Provides first aid or CPR instructions to stabilize the medical condition of a person or people in medical emergencies until professional medical assistance arrives. Provides precautionary instructions and advice to help ensure personal safety and/or minimize the loss of property in non-medical emergencies until fire, police, or other assistance arrives. Refers non-emergency situations to appropriate public or private agencies and may dispatch non-emergency personnel or equipment. Relays information or instructions to field units via radio or mobile data terminal. Utilizes video display terminal, computer-oriented, or radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergencies. Determines the appropriate agency(ies) to respond to the specific emergency or call for assistance. Utilizes radio, telephone, computerized, or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on pre-established response plans and seeks guidance from supervisory personnel when circumstances warrant significant deviation from pre-established response plans. Locates and/or contacts individuals needed to staff the response as required. Coordinates the dispatch of units involving two or more government jurisdictions as instructed. Receives and relays information, including confidential information to facilitate communication between responding units and authorized personnel. Detects communication system and/or program errors; reports malfunctions and takes alternative/corrective action according to established procedures. Monitors, and provides updates on, the status of emergency units in the field and on-call personnel. Maintains and updates records in various database systems such as the National Crime Information Center (NCIC) and State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File, Wanted Person File, Stolen or embezzled or Counterfeited or Missing Securities File, Stolen Boat File, Hazardous material databases, and hospital status files. Answers questions about the application of regulations and/or policies. Responds to inquiries of the NCIC and the SCIC for law enforcement agencies of the state. Maintains the official station record and/or a daily log of all incoming and outgoing communications. Activates emergency alert systems, such as bells, sirens, beepers, and tone activated devices. Inspects fire alarm and circuit indicator panels to ascertain whether they are functioning properly. Assists in the training of trainees. Prepares reports and statistical data. Inspects and makes minor adjustments/repairs to communications and other related equipment. Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.

Experience

One (1) year of experience in work involving the receiving, transmitting, and relaying of video display and/or radio messages, and in the receiving, relaying, and recording of complaints and requests for emergency assistance, which shall have included the use of video display, data processing, automatic number identification, automatic location identification, switching equipment, or other computer oriented-equipment.

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

Knowledge of methods for operating communications systems. Knowledge of procedures used for emergency medical treatment. Knowledge of information required for documenting emergency situations and calls. Knowledge of medical, fire, police, and other emergency terminology. Knowledge of the functions of the operating units or departments within the agency or jurisdiction. Knowledge of procedures for dispatching emergency and non-emergency equipment and personnel. Knowledge of organizational lines of communication. Knowledge of the types, disadvantages, and advantages of available communication systems. Knowledge of security procedures involved in the dissemination of information. Knowledge of emergency management procedures. Knowledge of established safety procedures and guidelines. Knowledge of the geography and street locations of the community served. Knowledge of procedures for investigating and resolving complaints. Ability to operate Automatic Location Identification (ALI), Automatic Number Identification (ANI), and other communications equipment in a complex communications program. Ability to learn the purpose and operation of various law enforcement and other information systems and the Statewide 9-1-1 Enhanced Emergency Telephone System. Ability to answer telephone and/or Teletypewriter/Telecommunications for the Deaf (TTY/TTD) calls. Ability to operate a Computer Aided Dispatch (CAD) system. Ability to provide clear instructions and guidance to callers in emergency and non-emergency situations. Ability to establish goals and set priorities. Ability to relay instructions or questions accurately and clearly. Ability to comprehend, interpret, and evaluate relevant information from varied source materials. Ability to obtain and analyze facts to reach logical conclusions. Ability to read and discern images in various forms of media. Ability to apply existing call codes to emergency situations. Ability to organize assigned communications work and develop appropriate work methods in accordance with established procedures. Ability to obtain information from distressed individuals. Ability to calmly interact with people in differing situations. Ability to work both independently and as part of a team. Ability to take accurate and complete messages. Ability to understand, remember, and carry out oral and written instructions. Ability to decode call locations using appropriate equipment. Ability to recognize incorrectly transmitted messages, codes, or input errors. Ability to prepare reports and statistical data and to keep accurate records. Ability to count and to add and/or subtract whole numbers. Ability to speak in a clear, concise, and professional manner. Ability to comprehend and apply basic laws, regulations, standards, policies, and procedures; including those of the Federal Communications Commission and the New Jersey State Office of Emergency Telecommunications Services. Ability to ensure that calls are sent accurately and promptly. Ability to maintain the confidentiality of acquired information. Ability to make entries, and update records, in the NCIC and SCIC. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. SPECIAL NOTE: The intermittent designation shall be utilized only where the work responsibilities are characterized by unpredictable work schedules that do not meet normal criteria of regular, year-round full-time or part-time assignments. Such category is not to displace or be used in place of regular full-time or part-time employees. Assignment of Work Assignment of work hours to intermittent employees shall be based on managerial needs and shall be limited to work that is appropriate to the class title. Furlough and Recall Whenever it is necessary to furlough intermittent employees, furloughing will be done in the inverse order of seniority based on official records at the end of the last pay period. A furlough means that an intermittent employee cannot be scheduled for work within the next week. Reasonable advance written notice of furlough action shall be given to the employee. A furlough will not be considered a layoff and will not require the issuance of the forty-five (45) day notices. The seniority organization unit for purposes of furlough selection will be employees currently working in a designated work unit, prior to use by the appointing authority, designated work units must be submitted to and approved by the NJ Civil Service Commission. Seniority shall be determined by the number of regular hours worked by the intermittent employee. Recall from furlough will be made in seniority order from the most senior to the least senior employee from among furloughed employees who are assigned within a designated work unit that may be the local office and/or satellite office. In cases of equal seniority, the tie will be broken by determining the number of hours the employees were in pay status under special service during the last two-(2) years immediately preceding their conversion to an intermittent title. Recall of employees may be extended on a regional or statewide basis if the recall list for the work unit has been exhausted. When the recall procedure is extended beyond the work unit, or when the recall is for less than four hours of work, the termination actions listed below will not apply when the intermittent employees cannot be contacted or refuses an offer of recall. However, when an offer of recall is accepted to a work unit other than the one from which the employee was furloughed, the new work unit will become the employee's seniority organization unit for future furlough and recall actions. Recall actions shall be initiated during the first two-(2) hours or the last two (2) hours of the workday. If the department is unable to contact the employee during these times, the next employee on the recall list will be called until a sufficient number has been secured. If a department is unable to contact an employee on two (2) consecutive occasions, the employee shall be notified in writing of the specific dates and times the contacts were made. Employees will be given five (5) calendar days from date of receipt to advise of their current availability for future scheduling. Failure to respond as directed shall be considered a resignation. If on the next occasion the same employee is unavailable, this also shall be considered a resignation. Intermittent employees who are contacted and refuse an offer of recall for reasons other than verified illness, disability, or approved leave may be resigned. This job specification is applicable to the following title code: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range

Note

The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Appointees to positions at Public Safety Answering Points and some Public Safety Dispatch Points must have achieved training and certification by the Office of Emergency telecommunications Services (OETS) in the Department of Law and Public Safety as required by N.J.A.C. 17:24-2.2 and N.J.A.C. 17:24-3.2. LN N/A04 - This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 9/15/2025