JUDICIARY OF THE STATE OF NEW JERSEY (Code 77822)

Code: 77822 Unknown Unknown

Official job specification

The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.

Definition

Support Staff Supervisors supervise, both on-site and remotely, a team or work unit consisting of support staff employees and perform a variety of clerical, administrative, and other support functions in connection with proceedings instituted before courts of justice or programs administered under the supervision of the courts; in support of the business operations of such courts; and services provided by NJ Courts.<

Examples of work

Advise management or supervisors on personnel issues Answer questions posed by judges, the public, clients, customers, complainants, co-workers, subordinates, stakeholders and/or supervisors Arrange training for staff or team members Assign workload or specific duties to staff or team members Attend and participate in meetings outside of work unit/team Communicate policies, rules or regulations to staff or team members Conduct formal work performance evaluations with staff or team members Conduct training sessions or orientation programs Coordinate, plan, and prioritize work of unit or team Determine appropriate services for clients or customers Determine staff or team member training needs Develop agendas for meetings Develop work unit or team goals Estimate aggregate fiscal, material or staffing resources necessary for accomplishing production goals of the unit or team Evaluate program, unit or team performance in accordance with established policies or procedures Facilitate staff or team decision-making processes Implement and/or oversee proper implementation of operating procedures or systems Inform managers about unresolved staff or team conflicts Instruct staff or team members on work related matters Interview job applicants Keep management abreast of facility issues that may impact internal and external customers Mediate conflicts among staff or team members Mentor and coach staff or team members; provide direction and feedback Moderate virtual proceedings; for example, send virtual invitations for proceedings, provide general instructions to the participating parties and control the virtual proceeding and locations of parties within the main proceeding and various breakout rooms Participate in the development of operational programs, procedures, practices and standards Prepare technical, statistical, financial, or evaluation reports Provide structured training Recommend improvements in operating procedures, programs, standards, work processes or administrative practices Recommend personnel actions, such as hiring, firing, promoting, disciplining or demoting Regulate flow of assigned work in accordance with operating schedules Review and correct work of staff or team members Schedule staff or team members' work hours or vacation time Supervise the production of printing and graphics materials, and related technical processes and activities Write technical specifications for purchase of equipment, parts and supplies Level 2 Direct and/or coordinate work between units or teams COMPETENCIES ASSOCIATED WITH ALL LEVELS Conflict Management - Manages and resolves conflicts, confrontations, and disagreements in a positive manner which minimizes negative impact. Creative Thinking - Develops new insights into situations and applies innovative solutions to effectuate improvements or to resolve problems. Designs strategies as necessary where established methods and procedures are inapplicable, ineffective, inefficient or unavailable. Customer Service - Committed to providing quality services. Commands a thorough understanding of the customer, who they are, why and what they want and need. Focuses work on meeting and exceeding the customer's needs. Develops and maintains strong relationships with internal and external customers, vendors or suppliers. Builds customer confidence in the ability to serve their needs. Decision Making - Makes sound, well-informed, and objective decisions independently. Perceives the impact and implications of decisions. Commits to action, even in uncertain situations, to accomplish organizational goals. Recommends, devises, and/or implements change. Effectively deals with ambiguity. Information Management - Identifies a need for and knows where or how to gather information. Organizes or maintains information or information management systems; this includes the security or confidentiality of records, equipment or computer access. Integrity and Honesty - Contributes to maintaining the integrity of the organization. Displays high standards of ethical conduct and understands the organization's standards, including confidentiality in court operations, when appropriate, and the impact of violating these standards on an organization, self, and others. Trustworthy. Interpersonal Skills - Shows understanding, respect, collegiality, courtesy, tact, empathy, cooperation, concern, and politeness to others. Develops and maintains effective relationships with others; including effectively dealing with individuals who are difficult, hostile, or distressed. Relates well with people from varied backgrounds and different situations. Sensitive to cultural diversity, race, gender, disabilities, and other individual differences. Participates fully in team activities. Leadership - Inspires, motivates and guides others toward goal accomplishment. Coaches, mentors, and challenges subordinates and is receptive to their ideas and feedback. Adapts leadership styles to a variety of situations. Models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors. Managing Human Resources - Plans, distributes, coordinates and monitors work assignments of others. Evaluates work performance and provides feedback to others on their performance and addresses possible work performance issues. Accessible and visible to staff. Mathematical Reasoning - Solves practical problems by applying a variety of mathematical and statistical techniques. Oral Communication - Effectively communicates one's point of view to a group or an individual. Initiates discussion with staff. Focuses discussion on desired results. Organizational Awareness - Knows the organization's mission and functions, and how social, political, organizational and technological systems work and operates effectively within them, including the policies, procedures, rules and regulations of the work or organization. Performance Appraisal - Performs formal, meaningful, realistic and consistently fair performance appraisals with staff members or on team performance within established parameters. Personal Development - Identifies and follows through on assignments, guidance and feedback and attends trainings to continuously learn and improve one's performance and capabilities. Reading Comprehension - Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs or tables. Applies what is learned from written material to specific situations. Recognizes correct grammar, punctuation and spelling. Reasoning - Identifies rules, principles, or relationships that explain facts, data, or other information. Asks pertinent questions to acquire needed information. Analyzes information and makes logical inferences or draws accurate conclusions. Stress Tolerance - Deals calmly and effectively with high stress situations, for example, tight deadlines, hostile individuals, emergency situations, dangerous situations. Teaches Others - Helps others learn. Identifies training needs. Provides constructive reinforcement. Coaches others on how to perform tasks. Teamwork - Manages group processes. Encourages and facilitates cooperation, pride, trust and group identity. Fosters commitment and team spirit. Works with others to achieve goals. Technical Application - Uses machines, tools, or equipment effectively. Uses computers and computer applications to analyze and communicate information in the appropriate format. Technical Competence - Understands and appropriately applies procedures, requirements, regulations and policies related to specialized expertise. Maintains credibility with others on technical matters. Visualization - Mentally organizes and processes symbols, pictures, graphs, objects or other information, for example, visualizes the flow of work activities from reading a work plan. Written Communication - Composes correspondence, reports and other written material that is clear, concise, well organized and understood by recipients. Recognizes or uses correct grammar, punctuation, and spelling. Communicates information, for example, facts, ideas, or messages, in a succinct and organized manner. Produces written information which may include technical material that is appropriate for the intended audience.<

Requirements

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Experience

Level 1 Five years of experience performing a variety of clerical, administrative and support services to include two or more of the following: operation of computer equipment, document or information processing, handling payments or fees, recording monies received, reconciling balances or accounts, scheduling meetings or appointments, verifying client information and/or investigative interviewing. Level 2 Two years of supervisory experience overseeing a variety of clerical, administrative and support services.<

License

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle is necessary to perform essential duties of the position. Title Level Title Description Title Code Svc Week Year 1 Supervisor 1 (C) 35 12 1 Supervisor 1 (U) 35 12 1 Supervisor 1 Conf. (U) 40 12 2 Supervisor 2 (C) 35 12 2 Supervisor 2 (U) 35 12 2 Supervisor 2 Conf. (U) 40 12 More information regarding classified titles is available at the New Jersey Civil Service Commission website at http://www.state.nj.us/csc. Effective Date: 10/4/2025

LEVEL SUMMARY

Level 1 - Support Staff Supervisor 1 (Supervisor 1) : Employees at this level perform paraprofessional and clerical functions and supervise a team or work unit consisting of non-supervisory support staff employees. Level 2 - Support Staff Supervisor 2 (Supervisor 2) : Employees at this level perform paraprofessional and clerical functions and supervise a team or work unit consisting of non-supervisory and supervisory support staff employees. NOTE: The above summary and following examples of work are for illustrative purposes only. Any one position may not include all of the tasks listed, nor do the examples cover all of the duties, which may be performed. Tasks are cumulative; higher level include the tasks associated with lower. Positions may be assigned higher-level tasks or duties outside their designated band, provided these assignments are consistent with established classification standards and do not warrant reclassification of the position in accordance with those established standards.<