REGIONAL SUPERVISOR OF COUNTY REPRESENTATIVES, HUMAN SERVICES

Examples of work

• Manages the effective integration of human social service programs and activities in a county in order to ensure an effective, coordinated delivery of services.
• Initiates the county planning process for the Department through the development of plans for the formulation of a representative human social service planning committee; establishes the necessary effective linkages with various human service programs in order to promote a county- based human services system.
• Analyzes complex social information, identifies areas of service needs, and prioritizes and develops a comprehensive human social service plan for the utilization of resources and the delivery of services in order to facilitate the county planning process.
• Identifies and determines areas of services overlap, provides agency role clarification, and develops an inter-agency training plan through the evaluation of data and reports from the various agencies and County Representatives assigned to the region in order to promote inter-agency cooperation-and to resolve any related issues and problems.
• Reviews new and existing purchase of service contracts, grants, and program budgets in order to ensure consistency with the County human service plan, Federal and State rules and regulations, and Departmental policy and procedures; as required, monitors expenditures to ensure program efficiency and effectiveness and supervise County Representatives assigned to the region in the implementation of such.
• Assists in the development and implementation of plans for regional consolidation of administrative services, such as space management, the ordering and storing of supplies and equipment, the colocation of services, and the sharing of courier/transportation services in order to promote operational efficiency and cost effectiveness.
• Develops and implements, in conjunction with various State and County officials, programs and activities which are coordinated and integrated, such as an effective intake and screening function, county-wide emergency response system, joint foster home recruitment, and skill development training, and supervises County Representatives assigned to the region in the implementation of such.
• Approve the provision of technical assistance in the consolidation of boarding homes/shelter care inspections and evaluations in accordance with Federal and State rules and regulations.
• Assists in the development, implementation, and Management of special projects, grants, and innovative programs, and oversees said projects within region of supervision.
• Prepares technically sound, accurate, and informative reports on social service activities containing findings, recommendations, and conclusions and prepare regional reports on such.
• Oversees the establishment and maintenance of essential records, reports, and files.
• Supervises the mapping and inventory of all community-based human services, DCA, and correctional residential facilities; approves site selection of proposed DHS programs to avoid community saturation.
• Oversees the identification and coordination of Departmental funding with all other public funding, i.e. (Division on Aging, Division on Alcohol, Drug Abuse, county government, courts) and private funding (foundations, United Way).
• Authorizes the gathering and computerization of data for federal, state and county social service funding and programs; develops computerized data base for planning purposes for local and state governments; monitors the development and continual updating of the county's human services planning document for the purpose of creating a basis for statewide and county-based allocation decisions for human service funding.
• Convenes interdivisional task force of division supervisors from the seven divisions at the county level; and convenes a regional interdivisional task force; identifies interdivisional issues that require resolution in order to achieve a more effective service delivery system through the Department; coordinates among the divisions the development of a county-wide service plan that is consistent with Department policies and the county comprehensive Human Services Plan.
• Oversees the identification of conflicting policy mandates between/among divisions; documents problems caused by conflicts or situations where written policy, rather than intent, excludes otherwise eligible persons from receiving services; articulates to the Department problems identified, with suggested solutions; follows through as directed in effecting policy, regulatory, or legislative changes as needed.
• Develops and supervise an interdivisional case mediation process in the county and the region; identifies appropriate divisional personnel to participate in the process; oversees resolution of interdivisional case disputes among divisions; facilitates speedy resolution to interdivisional case and policy conflicts; facilitates cooperative interdivisional relations at the county level and region.
• Acts as a conduit for information between county systems and local divisional staff; advises both groups of initiatives undertaken by the other; facilitates divisional technical assistance to county government and county planning bodies as needed. Supervises County Representatives assigned to the region in the provision of such.
• Oversees the coordination of communication between county service providers and divisional staff; advises county divisional staff of appropriate involvement in overall county planning and service delivery functions.
• Oversees the assigned County Representatives coordination of the Department's coterminous region reorganization in the county; acts as primary liaison between the Department and the local divisional staff in the Departmental reorganization; implements reorganizational goals in the county; aids divisional staff in identifying problem areas or perceived barriers to reorganization and resolves same on local, regional, or central office level; identifies problematic areas or issues regarding reorganization to the Commissioner and Deputy Commissioner and suggests solutions which will enhance transition in the reorganization process.
• Coordinates at a regional level the State, County, and municipal responses to the homeless; interprets state and federal legislation and regulations for the homeless to the county; oversees and approves the development and implementation of service systems to provide necessary services to the homeless; monitors overall service plans for the homeless to insure service provision, continuity, and programmatic integrity.
• Oversees at a regional level the development and implementation of county Family Court Service Plans as mandated by law; monitors service system to Family Court population as defined in county Family Court Service Plan; coordinates activities of seven divisions around providing maximal services to this population.
• Prepares responses to external inquiries for Governor, Commissioner, and Deputy Commissioner as directed; researches issues raised thoroughly; drafts letters for appropriate signatures, and reviews said responses prepared by County Representatives assigned to the region.
• Prepares briefing papers for Commissioner and Deputy Commissioner as directed; researches problematic situations and presents all pertinent facts; recommends approaches and solutions to problems or potential problems; identifies individuals or agencies and their various positions on a given issue and oversees said tasks performed by County Representatives assigned to the region.
• Accompanies Commissioner, Deputy Commissioner, or other Departmental staff as directed when attending official meetings or events in the County' serves as site manager when directed, making all necessary arrangements in advance, including procurement of site, observation of all necessary protocol, and arranging for press coverage as directed.
• Supervises the work operations and/or functional programs and has responsibility for employee evaluations and for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining of employees, including those County Representatives assigned to the region.
• Performs evaluations and appraisals of the effectiveness of the County Representatives and of the quality of the social service planning and coordination provided by the professional staff.
• Directs the development and implementation of coordinated, effective and efficient social service programs for the counties in the region; develops, implements and manages special projects, grants and innovative programs.
• Performs liaison activities with county and municipal governments, agencies, planning committees in the region and various State and local officials in order to interpret Departmental policy, procedures, and priorities, as well as Federal and State rules and regulations.
• Conducts and participates in meetings and conferences with the Department's County Representatives, members of the various divisions, various public officials and community groups in order to promote mutual understanding and cooperative working relationships and to provide interpretation on agency rules, policies, procedures, goals, and objectives.
• Provides technical assistance in the development and implementation of the necessary policies and procedures relevant to the region's county based social services system.
• Prepares extensive correspondence in the course of official duties. Performs all other tasks as assigned.
• May be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
• <b>REQUIREMENTS
• Education</b>
• Graduation from an accredited college with a Bachelor's degree supplemented by a Master's degree in community planning, social work, public administration, or related field.
• Applicants who do not possess the required education may substitute experience as indicated on a year for year basis

Experience

Five years of professional experience in human services programs and operations, three years of which shall have been in the development and organization of community based social service programs of experience shall have been in a supervisory capacity

An additional year of the above non-supervisory experience may be substituted for the required Master's degree.

License

Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.

Knowledge, skills and abilities

• Thorough knowledge of community resources and the various types of social services which could be utilized in a county-based system.
• Thorough knowledge of the policies, procedures, and standards applicable to human services programs.
• Thorough knowledge of the Federal rules and regulations which pertain to human services programs and operations.
• Thorough knowledge of modern, accepted social work theory, administration, techniques, methods, and literature.
• Thorough knowledge of the principles and techniques of program development, implementation, analysis, and evaluation.
• Thorough knowledge of the administrative, technical, operational and other problems encountered in inter-agency social service planning and integration.
• Ability to acquire thorough knowledge of State and Departmental rules and regulations which pertain to human services programs and operations.
• Ability to acquire thorough knowledge of the internal organization, policies, procedures, goals, objectives, and programs of the Department of Human Services.
• Wide knowledge of typical county operations, including social service systems and political structures.
• Wide knowledge of current legislative proposals and laws which impact on human services programs.
• Wide knowledge of organizational planning, principles, practices, and theories.
• Ability to supervise and evaluate staff members and make managerial decisions concerning operations and programs.
• Ability to plan, organize, coordinate, manage, and integrate county-based human services system.
• Ability to develop effective social service programs, policies, and procedures.
• Ability to review and analyze statistical/fiscal information, such as budgets, grants, and contracts, and to monitor expenditures.
• Ability to represent the Department effectively and to establish and maintain cooperative working relationships with public officials, service providers, and other interested community groups.
• Ability to analyze complex social service issues and programs through a variety of information gathering techniques.
• Ability to identify and analyze the impact of budgetary decision, policy directions, legislation, regulations, and procedures on the operation of an integrated human service system and make recommendations accordingly.
• Ability to prepare technical correspondence and to establish and maintain essential records and files.
• Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office or related units.
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or braille may also be considered as acceptable forms of communication.
• Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.