CHIEF PUBLIC SAFETY TELECOMMUNICATOR FIRST RESPONDER, STATE POLICE
Career Family: CHIEF
New Jersey treats Chief Public Safety Telecommunicator First Responder, State Police as a competitive-class job, so the gate is an examination and the ranked list it produces rather than a direct offer.
Eligibility comes down to 6 years of relevant experience. The FY2026 range lands between $77,144 and $113,264, and state payroll lists a single employee in the title, at Law and Public Safety.
How to apply
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Exam
This is an application to sit an exam and be placed on an eligible list for this title, not an application for a specific job. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. There may be no current vacancy behind it, and the list it produces may not be certified for months or years.
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Exam
Open to permanent employees in the competitive division who hold a qualifying lower title in the same unit. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. Like the open competitive exam, this places you on a list; it is not itself a job offer.
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Agency posting
Department of Law & Public Safety posts its own vacancies directly, often before (or instead of) any civil service exam announcement. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
Who employs this title
State payroll records show 1 person working under this title. The median actual salary is $102,428. The agencies employing the most are:
- Law and Public Safety (1)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under the direction of a State Police Captain or other administrative official in the Department of Law and Public Safety, Division of State Police, oversees civilian work activities of the State Police Communications Centers and is responsible for overall planning, review, and implementation of approved system programs and adherence to established regulations and policies; directs the delegated work assignments of Supervising Public Safety Telecommunicator First Responders, State Police assigned to each geographical location; manages staff and work activities; prepares and signs official performance evaluations for subordinate staff; does other related duties as required.
Examples of work
Directs the staff and operations of a communications center. Plans, coordinates and manages comprehensive activities designed to expand employment opportunities. Develops goals and objectives for supervisory staff. Provides input in the development of policy; participates on design teams to pilot and/or implement new programs, systems, and concepts. Directs, monitors and evaluates office performance in relation to the department's mission, goals, and standards; takes steps to ensure continuous improvement. Manages the work operations and/or functional programs, and has responsibility for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining of employees. Maintains contact with other individuals within and outside of the office who might impact office activities. Monitors health and safety conditions of the workplace. Receives and investigates complaints, takes corrective action when appropriate, and/or prepares reports with recommended disposition. Monitors national and regional employment trends. Prepares correspondence. Reviews operating practices, procedures, programs, and processes for efficiency and effectiveness; recommends and/or implements changes for improvement. Arranges meetings, conferences, and other events. Coordinates support services to ensure the availability and efficient use of resources needed to accomplish the goals of the unit. Communicates policies, rules, or regulations to staff. Attends and participates in meetings outside of the work unit. Directs and oversees proper implementation of operating procedures. Analyzes work schedules, and determines staffing levels, equipment, and material requirements. Plans work assignments, deadlines, and other work projects. Assigns, directs, reviews, and evaluates work of subordinate employees. Assigns tasks to provide new employees with experience and training. Formulates training plans and conducts informal training for assigned employees. Recommends employees for formal training courses when necessary. Directs subordinates in the receipt and disposition of telephone or other electronic requests for emergency assistance. Directs employees in the operation of automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data. Accesses foreign language interpreter service for non-English speaking callers. In response to medical emergencies, may assist subordinates in the provision of first aid or CPR instructions to stabilize the medical condition of persons until arrival of professional medical assistance. Relays information and/or instructions to field units via radio or mobile data terminal. Directs staff in the utilization of video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergency; determines appropriate type of agency(ies) to respond to the specific emergency or call for assistance. Gives advice and assistance to subordinates whenever unusual or difficult problems arise. Develops estimates of budget requirements for use by higher level management in preparing the budget. Detects and takes alternative/corrective action when communication system or program errors occur and reports malfunctions in accordance with established procedures. Directs the making of entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File, Wanted Person File, Stolen or Embezzled or Counterfeited or Missing Securities File, Stolen Boat File, hazardous material databases, and hospital status files. Directs the New Jersey Suicide Prevention Hotline. Directs the Amber Alert Notifications. Directs the National Attack and Warning Alert System (NAWAS). Answers questions regarding application of regulations or policies. Directs the maintenance and update of records and files in the NCIC, SCIC, and other database systems. Directs the maintenance of the official station record and/or daily log of all incoming and outgoing communications. Activates emergency alert systems such as bells, sirens, beepers, and tone-activated devices. Directs the inspection of fire alarm and circuit indicator panels to ascertain whether they are functioning properly. Manages the preparation of reports and statistical data. Manages the inspection, adjustment, and repair of communications and related equipment. Will be required to learn how to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.
Experience
Six (6) years of experience in work involving the receiving, transmitting, and relaying of video display and/or radio messages, and in receiving, relaying, and recording of complaints and requests for emergency assistance which shall have included use of video display, data processing, automatic number identification, automatic location identification, switching equipment, or other computer- oriented equipment, two (2) years of which shall have been in a supervisory capacity. Appointees will be required to be cross trained and dual certified as both a 9-1-1 operator and an Emergency Medical Dispatcher (EMD).
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of administrative principles and practices. Knowledge of program evaluation techniques. Knowledge of available programs, services, and eligibility requirements. Knowledge of interviewing techniques. Knowledge of training principles and techniques. Knowledge of supervisory techniques and principles. Knowledge of methods for operating communications systems. Knowledge of procedures used for emergency medical treatment. Knowledge of the types of information required for documenting emergency situations and calls. Knowledge of emergency medical, fire, police, and other emergency terminology. Knowledge of functions of the operating units or departments within the agency or jurisdiction. Knowledge of procedures for dispatching emergency and nonemergency equipment and personnel. Knowledge of organizational lines of communication. Knowledge of the types, disadvantages, and advantages of available communication systems. Knowledge of security procedures involved in dissemination of information. Knowledge of safety, security, and emergency management procedures and guidelines. Knowledge of the geography and street locations of the community served. Knowledge of procedures for investigating and resolving complaints. Knowledge of effective interpersonal relations. Knowledge of disciplinary and grievance procedures. Knowledge of the New Jersey Suicide Prevention Hotline. Knowledge of Amber Alert notifications. Knowledge of the National Attack and Warning Alert System (NAWAS). Knowledge of principles and techniques of conflict management and resolution. Ability to manage assigned staff and plan, organize, and implement projects within the unit. Ability to direct employees involved in receiving and responding to calls for emergency assistance, and in dispatching needed personnel and equipment. Ability to modify detailed plans due to special conditions encountered on the job. Ability to effectively evaluate the performance of employees. Ability to give assignments and instructions to employees. Ability to train employees and others in the performance of their assignments. Ability to direct the preparation of statistical reports and the maintenance of essential records and files. Ability to direct the operation of automatic location identification (ALI), automatic number identification (ANI), and other communications equipment in a complex communications program. Ability to operate a Computer Aided Dispatch (CAD) system. Ability to establish goals and set priorities. Ability to take accurate and complete messages, and provide clear instructions and guidance to callers in emergency situations. Ability to comprehend, interpret, and evaluate relevant information from various types of source materials. Ability to obtain and analyze facts to reach logical conclusions. Ability to apply existing call codes to emergency situations. Ability to obtain information in a calm, reassuring manner from physically or emotionally distressed individuals. Ability to interact with people who are in differing situations. Ability to work both independently and as part of a team. Ability to understand, remember, and carry out oral and written instructions. Ability to decode call locations using appropriate equipment. Ability to recognize incorrectly transmitted messages, codes, or error input. Ability to read road maps. Ability to count and to add and subtract whole numbers. Ability to speak clearly, concisely, and in a professional manner. Ability to comprehend and apply laws, rules, regulations, standards, policies, and procedures of the Federal Communications Commission and the NJ State Office of Emergency Telecommunications Services. Ability to ensure that calls are sent accurately and promptly. Ability to maintain confidentiality of acquired information. Ability to make entries to the NCIC and SCIC, and maintain those records in current condition. Ability to interpret and explain operation procedures and provide assistance on operating requirements. Ability to convey information in an organized written format. Ability to plan in-service training. Ability to evaluate information to determine conformance with program regulations and guidelines. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. CODE: 12/16/2023
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Appointees to positions at Public Safety Answering Points and at some Public Safety Dispatch Points must have received training and obtained certification by the Office of Emergency Telecommunications Services (OETS) in the Department of Law and Public Safety as required by NJAC 17:24-2 and NJAC 17:24-3.