PUBLIC SAFETY TELECOMMUNICATOR FIRST RESPONDER APPRENTICE, STATE POLICE
Public Safety Telecommunicator First Responder Apprentice, State Police is a non-competitive state civil service title, so there is no ranked exam. You qualify by meeting the stated education and experience.
The FY 2027 range lands between $50,059 and $72,550, and state payroll currently lists about 70 people in the title, most of them at Law and Public Safety.
How to apply
This title is not filled by examination — agencies appoint directly.
See every real route in, and where to apply. One agency employs it. We don't track live vacancies.
See where to apply for this title →Who employs this title
Public Safety Telecommunicator First Responder Apprentice, State Police appears on the State payroll at one department, Department of Law & Public Safety.
State departments
| Employer | Employees |
|---|---|
| Department of Law & Public Safety | 70 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Who employs this title
State payroll records show 70 people working under this title. The median actual salary is $54,885. The agencies employing the most are:
- Law and Public Safety (70)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the close supervision of a Supervising Public Safety Telecommunicator First Responder, State Police, or other supervisory official in the Department of Law and Public Safety, Division of State Police, in a two -year training program, receives and learns to respond to telephone or other electronic requests for emergency assistance including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites; does other related duties as required.
Examples of work
Under close supervision as an apprentice and productive worker: Receives telephone or other electronic requests for emergency assistance. Learns to determine the nature of the call and may transfer caller to appropriate Public Safety Dispatch Point (PSDP). Learns to obtain, verify, and record the location of the emergency, name of the caller, nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances. Learns to operate automatic number identification (ANI), automatic location information (ALI), telecommunications devices for the deaf (TTY/TDD), or other electronic devices to obtain and verify required data. May be required to access foreign language interpreter service for non-English speaking callers. Learns to persuade emergency callers to stay on the line. In response to medical emergencies, learns to provide first aid or CPR instructions to stabilize the medical condition of persons until arrival of professional medical assistance. In non-medical emergencies, learns to provide precautionary instructions and advice to help ensure the personal safety of persons and/or to minimize loss of property pending arrival of fire, police, or other assistance. Learns to refer nonemergency situations to other appropriate public or private agencies. May dispatch nonemergency personnel or equipment. Learns to relay information or instructions to field units via radio or mobile data terminal. Learns to utilize video display terminal or computer oriented or radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergency. Learns to determine the appropriate type of agency(ies) to respond to the specific emergency or call for assistance. Learns to utilize radio, telephone, computerized, or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency based on preestablished response plans. Seeks guidance from supervisory personnel when circumstances warrant significant deviation from preestablished response plans. As instructed, coordinates the dispatching of units involving two or more government jurisdictions. Learns to maintain and facilitate communication with responding units by receiving and relaying information including confidential information to authorized personnel. Learns to maintain a constant update on the status of emergency units in the field and of on-call personnel. May make entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File, Wanted Person File, Stolen or Embezzled or Counterfeited or Missing Securities File, Stolen Boat File, hazardous material databases, and hospital status files. Receives training on answering telephone, radio, and video display inquiries of the NCIC and the SCIC for law enforcement agencies of the state. Learns to maintain and update NCIC, SCIC, and other records and files. Learns to maintain the official station record and/or maintains a daily log of all incoming and outgoing communications. Receives training in activation of emergency alert systems such as bells, sirens, beepers, and tone activated devices. Learns to prepare reports and statistical data. Learns to oversee the Geospatial Emergency Messaging GEM911 application; receives and responds to all Text 9-1-1's. Learns to monitor the New Jersey Suicide Prevention Hotline; utilizes information provided by Hope Line Operator including the provider and cell phone of the caller to ascertain the GPS coordinates of such caller; provides information to the proper agencies to assist and locate the subject. Learns to work with the Delaware River Joint Toll Bridge Commission to assist and coordinate a response for any calls or incidents between Pennsylvania and New Jersey for the bridges and property overseen by the Bridge Commission. Receives training in answering calls nationwide for any law enforcement agency requesting information on the NJ Temporary Registrations for newly sold vehicles. Learns to answer all calls for service including motor vehicle (MV) stops, motor vehicle accidents (MVA's), medical assists, assaults, etc., for Human Services Police, Greystone, Trenton, and Ancora Psychiatric Hospital, along with multiple satellite sites. Receives training in Amber Alert notifications. Learns to complete Missing Child Alert Systems (MCAS) entry for Trak Flyer distribution; monitors and re-broadcasts the NJ Law Enforcement Telecommunications System (LETS) and National Law Enforcement Telecommunications System (NLETS) message every 30 minutes for 3 hours; notifies NJDOT Traffic Operations; broadcasts the AMBER Alert over National Warning System (NAWAS), State Police Emergency Network (SPEN), as well as over Fleet Call 1 and Fleet Call 2 every 30 minutes for 3 hours. Receives training in monitoring the National Attack and Warning Alert System (NAWAS). Learns to provide dispatch services for New Jersey State Police (NJSP) Statehouse Operations, NJSP Aviation Services, Canine, Arson/Bomb, Incident Management, Dangerous Driver Hotline, and Marine Services. Learns to provide dispatch services for the Division of Gaming Commission, including all casinos in Atlantic City. Will be required to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Requirements
Appointees will be required to be cross trained and dual certified as a 9-1-1- operator and an Emergency Medical Dispatcher (EMD). NOTE: Appointees to positions at Public Safety Answering Points and at some Public Safety Dispatch Points will be required to receive training and obtain certification by the Office of Emergency Telecommunications Services (OETS) in the Department of Law and Public Safety as required by NJAC 17:24-2 and NJAC 17:24-3 during the apprentice period.
License
Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Ability to learn methods for operating communications systems. Ability to learn procedures used for emergency medical treatment. Ability to learn the types of information required for documenting emergency situations and calls. Ability to learn emergency medical, fire, police, and other emergency terminology. Ability to learn the functions of operating units or departments within the agency or jurisdiction. Ability to learn procedures for dispatching emergency and nonemergency equipment and personnel. Ability to learn organizational lines of communication. Ability to learn the types, disadvantages, and advantages of available communication systems. Ability to learn safety, security, and emergency management procedures and guidelines. Ability to learn the geography and street locations of the community served. Ability to learn procedures for investigating and resolving complaints. Ability to learn the GEM911 application for Text 9-1-1. Ability to learn the National Attack and Warning Alert System (NAWAS). Ability to learn to answer the New Jersey Suicide Prevention Hotline. Ability to learn about the Delaware River Joint Toll Bridge Commission and the bridges that connect PA and NJ. Ability to learn how to transmit Amber Alert notifications. Ability to dispatch for Human Services Police, Division of Gaming Commission, NJSP Statehouse Operations, NJSP Aviation Services, Canine, Arson/Bomb, Incident Management, Dangerous Driver Hotline, and Marine Services. Ability to learn to operate automatic location identification (ALI), automatic number identification (ANI), and other communications equipment in a complex communications program. Ability to learn the purpose and operation of various law enforcement and other information systems and the Statewide 9-1-1 Enhanced Emergency Telephone System. Ability to learn to answer voice and TTY/TTD (telecommunications devices for the deaf) telephone calls received from the public. Ability to learn to operate a Computer Aided Dispatch (CAD) system. Ability to take accurate and complete messages and provide clear instructions and guidance to callers in emergency situations. Ability to establish goals and set priorities. Ability to comprehend, interpret, and evaluate relevant information from various types of source materials. Ability to obtain and analyze facts to reach logical conclusions. Ability to read and discern visual images on a variety of media. Ability to learn to apply existing call codes to emergency situations. Ability to learn to organize assigned communications work and develop appropriate work methods in accordance with established procedures. Ability to obtain information in a calm, reassuring manner from physically or emotionally distressed individuals. Ability to interact with people who are in differing situations. Ability to work both independently and as part of a team. Ability to understand, remember, and carry out oral and written instructions. Ability to learn to decode call locations using appropriate equipment. Ability to learn to recognize incorrectly transmitted messages, codes, or error input. Ability to read road maps. Ability to prepare reports and statistical data and to keep accurate records. Ability to count and to add and subtract whole numbers. Ability to speak clearly, concisely, and in a professional manner. Ability to learn to comprehend and apply the laws, rules, regulations, standards, policies, and procedures of the Federal Communications Commission and of the NJ State Office of Emergency Telecommunications Services. Ability to ensure that calls are sent accurately and promptly. Ability to maintain confidentiality of information received. Ability to learn to make entries to the NCIC and SCIC and maintain those records in current condition. Ability to learn how to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible if they can perform the essential functions of the job with or without reasonable accommodation. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. ADVANCEMENT: Appointee's work performance will be reviewed and rated semi-annually during each twelve (12) months of the two (2) year apprenticeship program. Upon successful completion of the twenty-four (24) month apprenticeship program, appointees will be eligible for advancement to the title of Public Safety Telecommunicator First Responder, State Police, in accordance with Civil Service Commission procedures. SPECIAL NOTE: Appointees may be advanced to the second year of the apprenticeship upon completion of the six-week training class to become a Public Safety Telecommunicator offered by the New Jersey State Police, as well as completion of an eight-week training program with a seasoned PST coach. The inability of an employee in the apprenticeship title to attain a level of proficiency warranting advancement to the title listed above shall be considered as cause for separation.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed.