CHIEF BUREAU OF QUALITY CONTROL
Career Family: CHIEF
Chief Bureau of Quality Control is a state or local title in New Jersey's competitive civil service, which means the way in is an open exam rather than a direct appointment.
On paper it calls for a master's degree, though the specification lets enough relevant experience stand in for the degree. State payroll lists a single employee in the title, at Human Services.
How to apply
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Exam
This is an application to sit an exam and be placed on an eligible list for this title, not an application for a specific job. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. There may be no current vacancy behind it, and the list it produces may not be certified for months or years.
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Exam
Open to permanent employees in the competitive division who hold a qualifying lower title in the same unit. A $35 application fee applies to Non-Public-Safety announcements issued on or after 2026-02-01. Like the open competitive exam, this places you on a list; it is not itself a job offer.
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Agency posting
Department of Human Services's employment page may require a click-through to see specific openings. Provisional appointment against a posted vacancy is how most people are actually hired into this kind of title.
Who employs this title
State payroll records show 1 person working under this title. The median actual salary is $152,281. The agencies employing the most are:
- Human Services (1)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator.
Definition
Under direction of an administrator in the Department of Human Services, has charge of the work programs, activities, and staff of the Bureau of Quality Control of a major division; does related work as required.
Examples of work
Carries major responsibility for program development recommendations for a quality control program. Develops and supervises the installation and carrying out of procedures and methods of training and employment of the personnel of the bureau and the several local units. Gives assignments and instructions to staff members and supervises the performance of their work. Acts in place of the administrator in his/her absence when so required. Analyzes findings of the bureau and makes comprehensive recommendations with respect to corrective action. Ensures statewide application of the policies and procedures of the Quality Control Program. Manages work operations and/or functional programs, and has responsibility for employee evaluations and for effectively recommending the hiring, firing, promoting, demoting, and/or disciplining of employees. Prepares the budget request for the bureau; makes recommendations for changes in law and regulations for submission to the division director and Commissioner. Participates in conferences, training programs, and other activities relating to the Bureau of Quality Control and the department. Takes part in conferences and meetings with federal government officials, state officials, local agencies, and other lay and professional individuals and groups, and establishes and maintains cooperative work relationships. Writes letters and prepares and supervises the preparation of clear, accurate reports. Directs the establishment and maintenance of bureau case histories, records, reports, and files. Acts as liaison with appropriate federal representatives with respect to federal review of state quality control activities. Ensures that appropriate personnel are promptly advised of quality control findings when corrective action is indicated. Directs the activities of the Assistance Investigation Unit in the investigation of assistance fraud at the state, county, and municipal levels. Develops rules, procedures, and forms for the administration of the Quality Control Program. Supervises the introduction and interpretation of new and revised policies and procedures in the Quality Control Program. Will be required to learn to utilize various types of electronic and/or manual recording and computerized information systems used by the agency, office, or related units.
License
Appointees will be required to possess a driver's license valid in New Jersey only if operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position.
Knowledge, skills and abilities
Knowledge of problems likely to be encountered in developing and carrying on a statewide quality control program and fraud investigations program. Knowledge of the kinds of public assistance programs administered by state and local agencies . Ability to understand and apply the laws of New Jersey and the rules, regulations, policies, and procedures of the Department of Human Services. Ability to organize work and develop effective work procedures for a statewide program of quality control and fraud investigations program. Ability to give assignments to employees and supervise the performance of their work. Ability to plan orientation and inservice programs for personnel and take a leading part therein. Ability to act as a consultant and advisor on problems related to quality control activities. Ability to plan and to supervise a statewide program of quality control. Ability to supervise the preparation of histories, reports, and records. Ability to collect data for, to prepare, and to interpret the annual budget request of the bureau. Ability to act as the representative of the Commissioner and the department at meetings and conferences. Ability to handle detailed correspondence pertaining to bureau programs and activities. Ability to prepare and supervise the preparation of clear, accurate reports. Ability to supervise the establishment and maintenance of bureau histories, reports, records, and files. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. CODES: 32/ - JMR 10/28/95
Note
Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Nine (9) years of professional administrative experience in a large organization or agency providing social services or financial assistance for its clients, including the responsibility for the quality control of these services, two (2) years of which shall have been in a supervisory capacity. OR Possession of a bachelor's degree from an accredited college or university; and five (5) years of the above-mentioned professional experience, two (2) years of which shall have been in a supervisory capacity. OR Possession of a master's degree in Social Work, Public Administration, Health Administration, or Business Administration; and four (4) years of the above-mentioned professional experience, two (2) years which shall have been in a supervisory capacity. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgment and make accurate and informed decisions.