FIELD SERVICE SUPERVISOR 1 QUALITY CONTROL
Quality Control
Career Family: FIELD SERVICE SUPERVISOR
Field Service Supervisor 1 Quality Control is a state title in New Jersey's competitive civil service, which means the way in is an open exam rather than a direct appointment.
It is the top of the Field Service Supervisor ladder, a grade above Field Service Supervisor 2 Family Development. On paper it calls for a master's degree, though the specification lets enough relevant experience stand in for the degree. Pay on the FY 2027 schedule runs $87,507 to $128,719, and state payroll currently lists 4 people in the title, most of them at Human Services.
How to apply
This title is filled by competitive examination.
See every real route in, and where to apply. One agency employs it. We don't track live vacancies.
See where to apply for this title →Who employs this title
Field Service Supervisor 1 Quality Control appears on the State payroll at one department, Department of Human Services.
State departments
| Employer | Employees |
|---|---|
| Department of Human Services | 4 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Pay ladder: Field Service Supervisor series
- Field Service Supervisor 3 Family Development — $72,896 – $106,798
- Field Service Supervisor 2 Family Development — $79,844 – $117,228
- Field Service Supervisor 1 Quality Control — $87,507 – $128,719 (this title)
Its top salary lands around the 75th percentile of all NJ civil service titles that publish a range.
Rungs are ordered by FY 2027 pay. NJ level numbers are not always sequential, so ordering follows salary rather than the title number.
Who employs this title
State payroll records show 4 people working under this title. The median actual salary is $124,366. The agencies employing the most are:
- Human Services (4)
Counts from NJ YourMoney agency payroll. See statewide workforce analytics.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under the direction of a supervisor in the Department of Human Services, develops procedures and methods to effectively implement a Quality Control system in compliance with Federal and State regulations; assists in the administration of the Quality Control program and management of operations; interprets laws and regulations; does related work as required.
Examples of work
Develops and proposes rules, policies, procedures and methods to effectively achieve objectives of the Quality Control program. Analyzes administrative problems as they arise and makes recommendations for their resolution. Supervises and directs activities of personnel including training, assignment of work and evaluation of performance. Acts as representative of the program in cooperating with other agencies involved in Quality Control activities. Makes proposals for adjustments in Quality Control procedures where required or desirable. Acts as a representative of the program at conferences, meetings, and training sessions when necessary. Prepares correspondence clearly and accurately reflecting the program's policy. Recommends adjustments in policies, when necessary. Drafts responses to legislation which clarifies the position of the Quality Control program. Supervises the introduction and interpretation of new and revised policies and explanations in program, and ensures uniform understanding of same through the use of various forums; i.e., personal presentations at conferences and meetings, and through written correspondence. Assumes the responsibility of helping to develop and supervises the installation and carrying out of procedures and methods of training and employment of the personnel of the program. Prepares official correspondence and supervises the preparation of clear, technically sound, accurate and informative statistical, financial, progress and other related reports containing findings, conclusions and recommendations. Functions as liaison and recourse person for purposes of coordinating commentary of Federal statutory and/or regulatory materials. Analyzes and interprets the effect of Federal and/or State laws and regulations on activities of the Quality Control program. Manages the work operations and/or functional programs and has responsibility for employee evaluations and for effectively recommending the hiring, firing, promoting, and demoting and/or disciplining of employees. Supervises the establishment and maintenance of essential records and files. Will be required to learn to utilize various types of electronic and/or manual recording and informational systems used by the agency, office of the related units.
License
Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge of public assistance programs. Knowledge of the procedures and methods used in the enforcement of regulations of a regulatory agency or organization. Knowledge of the activities and responsibilities of agencies involved in the field of Quality Control. Ability to analyze potential problems likely to be encountered in the development and operation of a Quality Control program. Ability to handle detailed correspondence relating to the work of the Bureau. Ability to prepare and supervise the preparation of clear, accurate reports pertaining to Bureau programs and activities containing findings, conclusions and recommendations. Ability to organize work and develop effective work methods. Ability to give suitable assignments and instructions to Bureau employees and supervise the performance of their work. Ability to assist in planning and conducting training sessions for Bureau employees. Ability to act as a consultant and advisor to user agencies. Ability to act as a representative of the program at conferences and meetings of lay and professional groups. Ability to prepare and supervise the preparation of clear and accurate reports containing findings, conclusions and recommendations. Ability to establish and maintain essential records and files. Ability to learn to utilize various types of electronic and/or manual recording information systems used by the agency, office or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible.
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. Applicants must meet one of the following or a combination of both experience and education. Thirty (30) semester hour credits are equal to one (1) year of relevant experience. Nine (9) years of professional experience in a public assistance agency performing functions and activities directly related to the development, training, and coordinating responsibilities of individuals and involved in the quality control process in public assistance, two (2) years of which shall have been in a supervisory capacity. OR Possession of a Bachelor's degree from an accredited college or university; and five (5) years of the above-mentioned professional experience, two (2) years of which shall have been in a supervisory capacity. OR Possession of a Master's degree in social work, sociology, business administration or public administration; and four (4) years of the above-mentioned professional experience, two (2) years of which shall have been in a supervisory capacity. "Professional experience" refers to work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the authority to act according to one's own judgement and make accurate and informed decisions.