INVESTIGATOR, STUDENT LOANS
In New Jersey, Investigator, Student Loans is filled through the competitive process: candidates take a civil service exam and are hired off a ranked list, not picked at will.
Qualifying turns on 3 years of relevant experience. The FY 2027 range lands between $50,990 and $73,902.
How to apply
This title is filled by competitive examination.
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See where to apply for this title →Who employs this title
Investigator, Student Loans is used at one independent authority, Higher Education Student Assistance Authority.
Independent authorities
| Employer | Employees |
|---|---|
| Higher Education Student Assistance Authority | 20 |
State payroll and independent authority payroll are separate systems and are never merged. See data sources.
Official job specification
The text below is the official specification published by the New Jersey Civil Service Commission. The plain-language summary and analysis above are derived from it by NJ Civil Service Navigator. Source: the official specification page at NJ CSC.
Definition
Under direction of a supervisory officer in the Student Loan Office, New Jersey Higher Education Assistance Authority, Department of Higher Education, assists in the field and office work involved in the collection of delinquent and defaulted accounts; assists in the prevention of such; does related work as required.
Examples of work
- Under direction, assists in the collection of defaulted accounts and the resolution of delinquent accounts.
- Interprets both state and federal regulations governing the student loan program to appropriate lenders, colleges, school authorities, parents, and student borrowers.
- Upon request from lenders, analyzes the status of individual student loan accounts by using independent judgment to identify those accounts which should be pursued for repayment.
- Reviews and interprets records of student loan applications for purposes of updating data and/or locating borrower and family.
- As required, communicates with individuals who fail to meet the terms of repayment schedules and negotiates repayment arrangements of defaulted accounts.
- Traces and locates persons for whom the address of record is incorrect by contacting previous employers and the Internal Revenue Service to gain information that is not readily available.
- Prepares correspondence as may be required in the course of official duties.
- Prepares accurate, detailed, and informative reports of investigations and other related reports, outlining findings, conclusions, and recommendations.
- Counsels recipients of student loans regarding such loans, finance, and means of computing interest; makes appropriate recommendations to resolve problems.
- Reviews, evaluates, and interprets information obtained from various data sources and takes necessary action.
- Reports as soon as possible any irregularities observed among lenders and/or schools to supervisory officer for appropriate action.
- Maintains essential records and files.
- Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units.
Experience
Three (3) years of experience in work involving the collection of delinquent accounts for a private or public agency including direct telephone contact with borrowers in negotiating repayment plans, experience using skip tracing techniques, and experience reviewing and interpreting financial statements to determine repayment ability.
License
Appointee will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Knowledge, skills and abilities
Knowledge and understanding of various consumer oriented and banking regulations (Regulation "Z", Regulation "B", Equal Credit Opportunity Act, Fair Credit Reporting Act). Knowledge of both state and federal rules and regulations of the student loan program particularly as they apply to delinquent and defaulted accounts after a period of training. Knowledge of the factors useful and necessary to establish installment payments leading to the eventual settlement of delinquent accounts. Ability to organize office work involved in student loans, to analyze the problems arising in such investigative work, and to develop appropriate work methods. Ability to interpret the information required on student loan applications. Ability to locate and review student records pertaining to specific loans in the Student Loan Office, in financial institutions, and/or in educational institutions. Ability to discuss, over the telephone or in person, a delinquent account with an official of a financial or educational institution. Ability to use approved English, orally and in writing. Ability to make accurate arithmetical calculations and tabulations. Ability to work cooperatively with associates and with members of the public concerned with the work of the Authority. Ability to prepare correspondence in the course of official duties. Ability to prepare technically sound, accurate, and detailed reports of student loan matters containing findings, conclusions, and recommendations. Ability to maintain essential records and files. Ability to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language or Braille may also be considered as acceptable forms of communication. Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible. This job specification is applicable to the following title code(s) which are different work week or work month and/or variants of the job class title: Job Spec Code State, Local or Common Class of Service Work Week State Class Code Local Class Code Salary Range
Note
The examples of work for this title are for illustrative purposes only. A particular position using this title may not perform all duties listed in this job specification. Conversely, all duties performed on the job may not be listed. NOTE: Appointments may be made to positions requiring bilingual skills. Bilingual in Spanish and English. SPECIAL SKILL Applicants must be able to read, write, speak, understand, or communicate in Spanish and English sufficiently to perform the duties of this position. SC3516N/AA15-Bilingual In Spanish & EnglishSC3516N/AA15- This job specification is for government use only. Salary range is only applicable to state government. Local salaries are established by individual local jurisdictions. 12/15/1993